How to invite a client and become their Super-Admin

Super-Admin Tutorial

This guide explains how Super-Admins (e.g. Soundsuit resellers or installers) can:

• create a new client account (brand)

• activate their Super-Admin rights for that client

Once completed, the Super-Admin will be able to manage the client’s Soundsuit workspace.

---

1. Create the Client Account First

As a Super-Admin, you can only manage a client who already has a Soundsuit account.

Therefore, the first step is to create a Soundsuit account for your client (unless they already have one).

If your client already has a Soundsuit account, skip this step and go directly to Step 2.

Creating the account initializes the client workspace, where all locations, users, and music settings will be managed.

Information typically required

• Company name

• Login email address

Note:
No billing information is required.
Billing is handled through the Super-Admin company, not directly by Soundsuit.

---

2. Upgrade the Client Account to the Admin Role

The role hierarchy works as follows:

Super-Admin → Brand Admin → Locations / Zones / Users

The Super-Admin manages the Brand Admin, who manages the operational setup.

After creating the client account in Step 1:

1. Log into the newly created client account.

2. In the top navigation bar, click the Profile icon.

3. Select “Admin mode”.

Once this is done, you will have Admin access inside your client’s Soundsuit workspace.

You can now:

• create the first location

• configure zones

• start preparing the client environment.

---

3. Invite Yourself as Super-Admin

To connect the client account with your Super-Admin account, follow these steps:

1. Log out of the client account.

2. Log in again using your Super-Admin account.

3. On the welcome page, click “Invite new client” (top right corner).

   

4. Enter the login email address of the client account created in Step 1.

This links the client workspace to your Super-Admin dashboard.

---

✅ Result

The client account is now fully configured.

You can now:

• manage the client as a Super-Admin

• administer their locations, zones, and users

• start streaming music in the first location created.