First, unplug all your Sonos from power. While they’re unplugged, reboot your router, and give it 5 minutes to ‘recover’, then plug back in your Sonos devices, and test.
However, if that doesn’t work, I’d submit a system diagnostic within 10 minutes of re-creating this problem, and call Sonos Support to discuss it.
Alternatively, you can also try to prefer a mesh network over a Wi-Fi network for your Sonos system
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