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You can access all your Soundsuit invoices on our dedicated web portal.

When requested, simply enter your email address in the field. A one-time password will then be sent to you to let you login on the portal. 

Now you can manage your account and download your invoices.

If you're using Zoom to live stream business events, then here's how to make the background music sound professional and great!

Organising live business events online opens up a new world of possibilities, but virtual events require you to familiarise yourself with the tools to get it right.

As an event planner, you want to provide the best event you can to your new online guests while making the event feel as normal as possible as if they were there in the physical event space with you. One of the best and easiest ways of doing this is by playing background music while running the event.

It is important that you use this option to share sound correctly as it needs to be playing through the 'online event' and not being played on any device to be picked up by your microphone. Doing the latter will interfere with your voice and cause poor sound quality. 

Step 1: When you join your online event before the customers attend, click on the “share” button at the bottom of the page.

Once you’ve entered the meeting, you will see at the bottom of your screen a couple of different options. Click on the green “share” button (this may say share screen). It will open up a secondary window with a list of options.

Don’t worry, this will not close or stop your event meeting. It is advisable that you set this up before the class so as to avoid an awkward interaction with your members as they wait for you to set this up.

Please note: The “share screen” button may be in a different location, depending on what Operating System and device you are using.

Ensure that your sound both on your device and within the meeting is not muted.

Step 2: Click on the “advanced” option tab at the top of the screen.

You don’t need to select anything from the “basic” option. This is for screen sharing and not for audio sharing. The “advanced” option tab should be located between the “basic” tab and the “files” tab.

Step 3: Click on the middle option, “Music or Computer Sound Only”.

Clicking this box allows you to share whatever sound or music is coming out of your computer. It does not mute your mic, so you can speak and play music at the same time. Once you have click on this box, click the “share” button at the bottom right-hand side of the screen.

Once you start sharing, you should see a green and red box at the top of your meeting screen with the words, “You are sharing computer sound” and “stop share”. This will let you know that it’s working.

Step 4: Play music from Soundsuit Desktop App.

a) Download the Soundsuit desktop app to your device. Open the app.

Download Soundsuit desktop app >



If you do not own yet a Soundsuit account, subscribe to Soundsuit.

b) Set Soundsuit music to match the customer target group attending your online event

c) Set Soundsuit music to match the music genre(s) that will work with your virtuel event

d) Set Soundsuit music to match the mood you want to set for your event

You will definitely want to adjust the sound on the Soundsuit desktop app (not your entire computer volume) so that your voice can be heard over Soundsuit background music.

If the music is still too loud, go to your device settings and change your microphone options to increase the volume.

Microphones and Headphones?

To ensure clear and consistent sound, we advise using a good quality microphone if possible so that your lovely voice can be picked up clearly. 

It can be advised to use headphones too when instructing and playing music, so that the music that's playing doesn't get picked up by your microphone. When the sound is playing through the meeting on your computer, but also getting relayed through your microphone it can create out of phase music.

Step 5: Have an amazing live online event!

Once you’re done with the online event, just click on the red “stop share” button at the top of the meeting window. This will stop the Soundsuit music being shared with the members but it will still play on your device, so remember to stop the Soundsuit app too.

Before running your online event we advise that you run some practice sessions with your colleagues to get some feedback and ensure that you're getting it right!

We wish you a great success with your online event!

This article covers the situation when you need a music service to play background music in:

• a virtuel workshop
• a virtuel meetup
• a virtual seminar (Webinar)
• a virtual conference
• a virtual trade-show

We simply group these business situations under the name of "virtual business events".

Virtual business events could take place with a limited group of guests (i.e. customers, employees, visitors, etc.) or with an open (not limited) group of guests. They can be free of charge (i.e. no entrance fee) or paying events.

In terms of licensing, virtual business events work just like physical business events. The only difference is the licensing you will have to get from your local royalty collection society (e.g. GEMA for Germany, BMI/ASCAP/SESAC/GMR for USA, PRSPPL for UK, etc.):

• events with paying entrance will have a higher license fee
• events with a larger group of participants will also have a higher license fee (as you also pay more licensing when you have a 3000 square meter mall compared to a 100 square meter cafe)

Please refer to this list of Royalty Collection Societies if you do not know the one(s) active in your country.

The music in these virtual business events really needs to be used as background music, not as "forefront" music like in a fitness class or in a disco/club party, where music  plays a central predominant role. Forefront music for gym classes or club dancing require very special licensing.

The last thing you need to play music in virtual business events is a music provider licensed for business use of music. Soundsuit is a B2B music service fully licensed to be used in retail, hospitality and business events.

For example, SAP is a customer of Soundsuit when it comes to playing tailored music in their physical as well as virtual conferences.

When you register an account with Soundsuit, we provide you with a private URL address that streams exactly the music mix that you defined in your Soundsuit app (including also the music schedule function). Many virtual event platforms such as

• Livestorm
• ClickMeeting
• BigMarker
• Zoom
• Zoom Video Webinar
• GoTo Meeting
• Airmeet
• Zoho Meeting
• etc

offer an option to add a music source (in form of a streaming URL) and to use this stream as background music during the virtual business event.

Learn more about adding background music to your live stream event in this article: How to play legal music over your Live Stream on Zoom.

You can register a Soundsuit test account for a 30 day free trial by filling this online form.

Then simply contact us at support@soundsuit.fm to get your personal streaming URL.

Soundsuit's PRO plan offers an exciting feature that allows you to import your favorite songs from Spotify and customize your music experience in a unique way. In this article, we will explain how to use the "Import your songs from Spotify" feature and explore its functionalities.

Accessing the Feature:

To access the "Import your songs from Spotify" feature, you need to subscribe to Soundsuit's custom plan. 

Importing Your Spotify Songs:

With the feature enabled, you can easily import your favorite songs from Spotify into a shared playlist on Soundsuit. Soundsuit will share a link with you for this playlist. This playlist will serve as a basis for the feature's functionalities. Importing additional playlists is not possible.

Match and Customize:

Once your songs are imported into the shared playlist, Soundsuit's system will automatically match the tracks. You have the option to customize your listening experience in two ways:

1. Similar Tracks: Soundsuit can find tracks similar to the ones you've imported and create a dynamic mix by blending these tracks with your selection.
   
   
2. Exclusive Import: If you prefer to listen exclusively to your imported selection without mixing in similar tracks, you can choose this option.

Schedule Your Music:

One of the standout features of this functionality is the ability to schedule your music effortlessly. Instead of manually curating playlists for different times of the day, you can specify genres, styles, and moods for specific time slots. Soundsuit's technology will then curate and play the right songs from your imported tracks, saving you time and effort.

If you have any questions or would like to subscribe to the custom plan, we will be happy to guide you through the process and help you get started. You can easily contact us here.

In this article we will talk about how you can use Soundsuit to start and stop your music stream automatically.

If you are streaming Soundsuit with any sound system, programming the automated start and stop of the music is not possible. The app cannot start music playback by itself, as this is not technically possible with a personal device like a smartphone or a tablet.

In this way, it is only possible to set up an automatic start/stop for the mood (genre, speed, etc.) of the music via the schedule.

The music as such, however, must be started and stopped manually by you via your smartphone / tablet / laptop. An exception to this is if you stream Soundsuit with Sonos. In this article you will find more information about installing a start / stop - automatic of Soundsuit music on Sonos.

Start/Stop - Soundsuit music automatic with Soundsuit Premium Player

If you have such a need, we can offer you our streaming player. This device is controlled by us (not Samsung or Apple), and we can program it to start and stop at specific (scheduled) times. More information about our Soundsuit Premium Player can be found here.

This method of connection is where you hardwire a Sonos smart speaker (or a Sonos Boost repeater) to your business Internet network. Only one device needs to be wired into your router or network point to launch a reliable mesh network on a separate wireless channel.

This means that your speakers don’t have to talk to the WiFi router directly, but rather can connect reliably through any nearby Sonos smart speaker. This increases the range of your Sonos system, and frees up the standard WiFi for your guests, customers or colleagues and ensures that you’ve got great connectivity no matter how large your business or how many WiFi devices you use.

1. Wired setup (also known as mesh network setup)

In a wired setup, at least one of your Sonos products will stay wired to the router with an Ethernet cable to create a dedicated wireless network specifically for your Sonos system. Additionally, your Sonos products will be able to pass the wireless signal to other Sonos products, which means it’s possible for Sonos to operate in a room/space that is beyond the reach of your WiFi.

When to use a wired setup

Use a wired setup if your business WiFi network is slow, unreliable, does not meet the Sonos system requirements, or does not reach all the rooms/spaces where you want Sonos.

2. Wireless setup

In a wireless setup, your Sonos products connect to your business’s WiFi network, just like other wireless devices in your venue (smartphones, tablets, computers, cash registers, security cameras, etc.).

When to use a wireless setup

Use a wireless setup if you have a strong WiFi connection that reaches all the rooms/spaces where you want Sonos.

3. Switching from a wireless to a wired setup

Connecting one of your Sonos products to your router with an Ethernet cable will put your system into a wired setup. In a wired setup, the wired product will broadcast a dedicated wireless network that your Sonos products will use. Surround speakers or Sub cannot be used as the single wired product.

1. Make sure that the product you plan to wire to the router has already been added to your Sonos system. If the product is brand new, add it to your system first using the steps in our article on adding new products to existing systems.
2. Connect one end of an Ethernet cable to your Sonos product, then connect the other end to your router. You should hear a “click” when it is fully connected to the Ethernet port.
   
   
3. Some of your products may disappear from the Sonos app as they connect to the newly created Sonos network. Wait about one minute for all your products to appear in the Rooms tab. If any of your products do not reappear in the Sonos app, reboot each missing product, and wait an additional minute for them to power on and connect to the Sonos wireless network.
   
   

Useful links

https://www.smarthomesounds.co.uk/blog/faqs/sonos-for-shops-small-business-and-office
https://support.sonos.com/s/article/3209?language=en_US

Skipping or stopping behaviour could happen on Sonos systems.

Please refer to the Sonos help.center articles such as: https://support.sonos.com/s/article/305?language=en_US

Sonos team recommends the following:

1. Check your Internet connection speed

If your Internet connection slows significantly, the speed at which Sonos is able to stream from an online music service may be reduced, resulting in audio skipping or other interruptions. Try loading webpages and videos, preferably from a wired computer or laptop that is connected to the same network as Sonos, to make sure your Internet connection is working properly. If you notice unusually slow Internet speeds, please contact your Internet Service Provider for assistance.

2. Take steps to reduce wireless interference

Your Sonos products may be having difficulty communicating wirelessly with one another or your router, which can oftentimes be alleviated by changing the wireless channel your Sonos system is operating on. Wireless environments have the potential to become congested with many devices using the same air space, and changing the wireless channel can clear up these issues. Read more about how to change the wireless channel and other steps for reducing wireless interference in our article: Changing the wireless channel.

3. Remove Soundsuit from the list of installed services

iOS or Android

1. From the Settings tab, tap Services & Voice.
2. Tap the service you wish to remove from Sonos and tap Remove Account. If you’ve added multiple accounts, make sure the correct one is selected before removing.
3. Tap Remove.
4. Add Soundsuit again --> Open the Sonos app.
5. From the Settings tab, tap Services & Voice.
6. Under Music & Content, tap Add a Service.
7. Tap the service you would like to add.
8. Tap Add to Sonos.
9. Follow the on-screen instructions to add the music service account.

macOS or Windows

1. From the toolbar in the top left corner, click Manage > Service Settings.
2. Click the service you wish to remove and click the-(minus) button if you are using macOS or Remove if you are using Windows. If you’ve added multiple accounts, make sure the correct one is selected before removing.
3. Click Remove.
4. Add Soundsuit again --> Open the Sonos app
5. Under the Select a Music Source section, click on Add Music Services.
6. Click on the service you would like to add.
7. Follow the on-screen instructions to add the music service account.

4. Contact Sonos for further help

If you continue to experience issues after following the above steps, refer to the Contact Customer Care section of Sonos website.

In this case, we recommend that you reset your Sonos product to factory defaults.

This process deletes a Sonos product's registration information, as well as content and music services stored under My Sonos. This is usually done before you pass the product on to someone else. The Sonos app may also recommend that you perform this process if it cannot find your product during setup. If you want to delete data from multiple Sonos products, you must follow these steps for each product.

How to reset your product

All products (except Move, Roam, and Roam SL)

1. Unplug the power cord.
2. Wait 10 seconds.
3. Reconnect the power cord and allow one minute for the product to boot up.

Sonos Move

1. Take Move off of the charging base.
2. Hold the power button for at least 5 seconds, or until the status light turns off.
3. Wait 10 seconds.
4. Press the power button or place Move back onto its charging base.

Sonos Roam and Roam SL

1. Disconnect Roam from charging cables and remove it from wireless chargers.
2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
3. Wait 10 seconds.
4. Press the button on the back of Roam to turn it back on.

Like any computer, your iPad (or iPhone) keeps some memory space reserved to store information you've recently used, like internet cookies and images. This space is called a cache. Ideally, the cache speeds up your iPad (or iPhone) by giving the device fast access to certain data if you need it again. But in the long term, cumulating too much cache will actually slow down your device.

But this is only the first step in optimizing your device towards more performance. This article will also explain you why and how you should regularly:

• Clear your browser cache

• Clear your app cache

• Restart your device

• Delete unnecessary apps

• Offload unwanted apps
  
  
• Stop background app refresh (except for Soundsuit app)
  
  
• Update to the latest version of iOS

A. Clear your Browser cache

In Safari

Safari lets you delete history, cookies, and cache all at once. We’ll discuss cookies in more detail later, but note that if you wipe them, you’ll be logged out of all the accounts you’re signed into on Safari.

Here’s how to clear the cache in Safari.

• Open your iPad’s Settings, scroll down, and select Safari. Then, scroll down to the option that says Clear History and Website Data, and tap it.
  
  
  
  
• Tap Clear to confirm.
  
  

In Chrome

When you clear the cache in Chrome on your iPad you have more options than you do on Safari. Here’s how to clean up your Chrome cache on iPad.

• Tap the three horizontal dots in the upper right. Then tap Settings.
  
  
  

• Scroll down to Privacy and tap it.
  
  
  

• Tap Clear Browsing Data.
  
  
  

• Select the option Cached Images and Files and keep everything else unchecked. Then tap Clear Browsing Data.Tap again to confirm.
  
  
  

You’ve cleared your Chrome iPad cache, but there are more ways to clean a browser. Clearing your browser history on Chrome is another way to speed up your iPad.

In Firefox

Deleting the Firefox cache on your iPad is easy. Here’s how.

• Open Firefox and tap the hamburger menu in the upper right. Then tap Settings.
  
  
  

• Tap Data Management.
  
  

• Keep only the Cache option toggled on and tap Clear Private Data. Tap again to confirm.
  
  
  

If you want to clear your cache in Firefox on your computer, check out our dedicated guide.

B. Clear your app cache

1. Open the Settings app.
   
   
2. Tap "General," and then tap "iPad Storage." The iPad Storage page will show you how much space is used on your iPad by different kinds of apps. (It might take a minute or two for this to appear, since the iPad has to calculate the free and used space.)
   
   
3. Your iPad might make recommendations to save space, such as deleting apps you rarely use or deleting videos or email attachments. If you want to save space, you can try one or more of these options.
   
   

The iPad Storage page shows you how much space is free on your iPad, and lists all apps in the order of how much space they are using. Dave Johnson/Business Insider

4. Review the apps installed on your iPad – they are arranged from the largest at the top to the smallest at the bottom.
   
   
5. Tap an app that you want to clear. Note that the app's details page shows you how much space the app takes, as well as how much space its data is consuming.

At this point, you have several options:

• Tap "Delete App" to uninstall the app (and discard any data the app was caching). Then go to the App Store and re-install the app. You'll get a fresh version of the app with no stored data. You can do this even for a paid app without paying a second time. This is a good option if the app itself is relatively small but the data is taking up a lot of space.
  
  
  

C. Restart your device to free up memory

Before you start deleting things from your iPhone or iPad, it’s worth taking the classic step of turning it off and on again. For the most part, iOS does a good job of managing memory without any user involvement. But we do find that restarting an iPhone from time to time is a good way to clear out the memory and ensure important apps have enough to run happily.

The process for restarting your iPhone depends on the age of your iPhone or iPad. If you have an iPhone or iPad with a Home button you’ll use one method. If your iPhone or iPad uses Face ID you will have no Home button, in which case you will need a different method.

With no Home button:

1. Press the volume up button.
   
   
2. Press the volume down button.
   
   
3. Press the Power button.
   
   
4. Swipe to turn your iPhone off.
   
   
5. Your iPhone will shut down. Once it has just press and hold the power button until you see the Apple logo appear, then wait for the device to reboot fully.

With some older iPhone models you may be able to hold down the power button and the volume up button at the same time until you see the “slide to power off” option appear.

With a Home button

1. On an iPhone or iPad with a Home button (SE and suchlike) you’ll need to hold down only the power button until the slider appears.
   
   
2. Your iPhone or iPad will then power down.
   
   
3. Just press the power button to get things going once more.

Doing this on a regular basis used to be vital on an iPhone, but is less so these days. Nevertheless, it can still be useful on older models.

You can delete the app to remove its data, and then reinstall the app.

• Tap "Offload App" to uninstall the app but keep the app's data on the iPad. This might be a good idea if the app itself is very large and you need to reclaim the space, but you might want to reinstall it at another time and keep using the existing data.
  
  
• One exception is the Photos app. iOS won't let you uninstall it, but you can tap "Enable" to let the app save smaller photos, potentially saving you a lot of space.
  
  

D. Close apps to free up RAM

There was a time when force quitting an app was considered a great way to free up RAM on your iPhone or iPad. This may still be helpful, but it’s no longer recommended that you close background apps. However if you want to try it, as it may help if a particular app is causing your device to slow down here’s what to do:

1. Swipe up from the bottom of the device screen and then let go when the pages you have open appear in a shuffle.
   
   
2. Find the app you want to close and swipe up on it.
   
   
3. You can select more than one app if you use more than one finger.
   
   

E. Delete unwanted app data

Data stored by other apps can be cleaned out using the Usage option in Settings.

1. Tap Settings > General > iPhone Storage. (On an iPad this option will be labelled iPad Storage.)
   
   
2. At the bottom of the screen (below recommendations for ways to save space) you’ll see your apps, arranged by the amount of storage they take up. Tap an app that’s taking up a lot of space.
   
   
   
   
3. Check the figure for Documents & Data. This includes related media such as pictures, songs and podcasts, save games and preferences; in some cases it can be considerably larger than the app itself.
   
   
4. If the Documents & Data figure is taking up more room than you’d like or you simply don’t use that app anymore, you can delete the app and its files by tapping the Delete App option.
   
   
5. Once this is done, you can head to the App Store and re-download it. This clean install won’t include the data and documents and will therefore be smaller.

F. Offload unwanted apps

As well as deleting apps and their data, another option is to make use of the Offload apps feature in iOS and iPadOS. This is different to deleting them as offloading means that the related data is stored on your phone, but the app itself is deleted. This is only really useful in terms of things like games where the app sizes can be quite large when compared to their save files, but it’s a route you can take if space is at a premium.

To offload an app, follow the steps above for deleting apps but select Offload App instead. You can always download it later if you need it again.

G. Stop Background App Refresh

G. Update to the latest version of iOS

In general, updating iOS can be a mixed bag in terms of speed. Newer versions of iOS introduce new and more efficient code, and patch known problems; but they also add new features which can actually slow down an older iOS device. And updating iOS is almost always a one-way process, so only do it if you’re sure.

In any case, if your iPad (or iPhone) is unusably slow after trying all the other tips here, it’s worth updating if you aren’t already running the most recent version of iOS. Tap Settings > General > Software Update and check if there’s a new version of iOS available.

To quickly solve the issue, please follow the steps we describe here:

1. Compatibility Mode

Change the Compatibility Mode Settings for the Soundsuit App in Windows. Uncheck the option in the executable's Properties. Also, make sure you check this option if it's unchecked as the problem can be resolved both ways.

2. Check Network and Restart Your Router

The “Soundsuit keeps pausing” error could also be related to your network, you should check the network cables and routers at first. You need to make sure that the cables are in the right place. If you are using Wi-Fi, you can restart your router. If this doesn’t work, move to the next solutions.

3.Sign out the Account

Then, you can try to sign out the account from all the devices. And log in again, but only on your laptop or PC having issues with the streaming.

4. Disable Battery and Power Saving Mode

The last method for you is to disable battery and power saving mode.

Step 1: Go to Settings > Battery.

Step 2: Tap the menu button and select Battery optimization.

Step 3: Open the dropdown menu at the top and select All apps.

Step 4: Select the Soundsuit app and choose Don’t Optimize.

5. Screen off mode

Please try to set the screen off mode to never. This new setting may result in a much higher degree of battery use—something that we don't wish for of course. But it could help solve the issue.

The good news is that a fix for this is in the Windows 10 Fall Creators Update. With this update playback on Soundsuit can continue while the screen is off to conserve your battery power. While you might not have this update yet, you can update Windows manually by going here: https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-fall-creators-update. The music will, however, stop when your computer goes to sleep. You can control the sleep settings in the Power & sleep settings. 

6. Power & sleep settings

Make sure that your Power & Sleep settings are defined in a way that your computer or laptop will not go to sleep when you want it to keep your Chrome or Edge or Firefox or Opera browser running to stream Soundsuit music.