1. Log in to the Soundsuit Dashboard (with your Soundsuit login and password)

2. Navigate to the tab "Account & Billing"

3. Click on "Payment method"

4. in the upper part of the screen, you have horizontal tabs in the menu: Credit Dard, SEPA Direct Debit, iDEAL.

5. Click on SEPA Direct Debit

6. Fill out the form with your bank information

7. Validate

SEPA Direct Debit is now set as a payment method for your account. Up to you to decide if you make it your primary or secondary payment method.

Main features

• Licensed for business use
• 100+ million tracks curated for business
• 1000+ ready-made playlists & (radio) stations
• Build your own song-by-song playlists
• Create your owns smart (radio) stations using AI
• Compatible with all sound systems
• Native integration with Sonos & Loxone
• Scheduling via smart calendars
• Multi-zone ready
• Strict filtering of explicit content
• Fresh music added weekly

Supported platforms

• Available for Web (Chrome, Safari, Edge, Opera, etc)
• Available for Windows
• Available for Mac
• Available for Linux
  
  

👉 DOWNLOAD THE SOUNDSUIT APP

This article will guide you on how to independently add new locations to your Soundsuit Admin Dashboard.

1. Log in to the dashboard at http://business.soundsuit.fm/ with your admin account.
   
   
   
   
2. In the "Location" tab, click on the "+" button to add a new location.
   
   
   
   
3. A pop-up window will open. Enter the details of the new location and save.
   
   
   
   
4. Next, go to the "Zones" tab and allocate the music station you want to this new location. Use the default zone (Zone 1) as this location will only have one music zone.
   
   
5. In the "Subscription" tab, simply increase your needed number of zones from X to X+1=7. In the example below, because you already have 6 zones, you now set it to 7
   
   

You're done!

Repeat these same steps for every new location you wish to create.

In this article we will talk about how you can use Soundsuit to start and stop your music stream automatically.

If you are streaming Soundsuit with any sound system, programming the automated start and stop of the music is not possible. The app cannot start music playback by itself, as this is not technically possible with a personal device like a smartphone or a tablet.

In this way, it is only possible to set up an automatic start/stop for the mood (genre, speed, etc.) of the music via the schedule.

The music as such, however, must be started and stopped manually by you via your smartphone / tablet / laptop. An exception to this is if you stream Soundsuit with Sonos. In this article you will find more information about installing a start / stop - automatic of Soundsuit music on Sonos.

Start/Stop - Soundsuit music automatic with Soundsuit Premium Player

If you have such a need, we can offer you our streaming player. This device is controlled by us (not Samsung or Apple), and we can program it to start and stop at specific (scheduled) times. More information about our Soundsuit Premium Player can be found here.

Soundsuit's Hardware-Player can be easily managed via the Soundsuit Dashboard. Here you can find out how:

1. Make sure to have a clear hierarchy of locations and zones

• One “Location” represents for instance one store, one hotel, one gym, one office building.
• Within each location, you have one or multiple Music Zones.
  
  

2. Create the music object you want to play using the Hardware-Player

• Create a station that is an AI-generated stream, customizable with tags such as energy level, genres and target audience.
• Create a playlist consisting of individual songs that should be updated regularly.
• Crete a music schedule, which is a weekly plan of the stations or playlist you want to play at a certain day and time.
  
  

3. Attach the music object of your choice to the Zone where the Hardware-Player is placed.

Important reminder:

- Each hardware-player, upon delivery, was clearly identified by a 5 digit serial number. This serial number can be found on the bottom of hte Hardware-player on a white sticker.

- Each hardware-player was delivered to your location already paired with a defined zone. Example: the device 97BD8 is paired with the Zone "Hotel Lobby".

Now if you assign the music object (i.e. one playlist, one station or one schedule) of your choice to the zone where the hardware-player is placed, then this music object will play on this hardware-player.

Example:

 In the Zone "Hotel Lobby",



Where the Hardware-Player 97BD8 is placed, i allocate the music Station "Dîner chic".

(Important: please remember to give the permission on this zone to the station "Diner chic" be to played)

And the music station "Dîner chic" will be streamed on the hardware-player 97BD8.

4. All done.

You are ready. The music object of your choice is now streaming on the Hardware-Player you wanted.

You can repeat the process and assign different playlist/station/schedule to the different hardware-players you own and have placed in other zones.

Witht the Soundsuit Dashboard, you can also of course easily scale this exact setup to manage multiple locations, with multiple zones (and Hardware-Players) in each location.

Using the Sonos "Alarm" function together with Soundsuit will help you realize the exact setup you want. In Soundsuit, you can design a weekly schedule, and the Sonos app will simply call this schedule and change the volume accordingly. The music changes (mood, genres, etc.) will be orchestrated by the Soundsuit schedule, saving you tons of time.

Steps to Set Up Sonos Alarms with Different Volume Levels

1. Open the Sonos App:

   • Navigate to the Sonos app on your device and open it.
     
     

2. Access the Alarm Settings:

   • Go to the "Settings" menu.
   • Select "Alarms" from the list.
     
     

3. Add a New Alarm:

   • Click on "Add Alarm" to create a new alarm.
     
     

4. Configure Alarm Details:

   • Alarm: Turn the alarm "On".
   • Time: Set the desired time for the alarm. For example, 07:00.
   • Room: Select the room where you want the alarm to play.
   • Music: Choose the Soundsuit schedule you want to play. You may have a specific schedule set up in Soundsuit, such as "Relaxed Beats".
   • Schedule: Select the days you want the alarm to be active. For instance, Monday to Sunday.
   • Volume: Set the volume level. Adjust the slider to your preferred volume percentage.
     
     

5. Repeat for Each Time Slot:

   • Create multiple alarms for different times of the day, adjusting the volume accordingly. For example:
     • 07:00 - Volume 20% - Play Soundsuit Schedule XX
     • 09:00 - Volume 40% - Play Soundsuit Schedule XX
     • 12:00 - Volume 50% - Play Soundsuit Schedule XX
     • 15:00 - Volume 40% - Play Soundsuit Schedule XX
     • 18:00 - Volume 70% - Play Soundsuit Schedule XX
       
       

6. Save Your Alarms:

   • After setting up each alarm, click "OK" to save.

Example Setup

• 07:00 - Volume 20% - Play Soundsuit Schedule XX
• 09:00 - Volume 40% - Play Soundsuit Schedule XX
• 12:00 - Volume 50% - Play Soundsuit Schedule XX
• 15:00 - Volume 40% - Play Soundsuit Schedule XX
• 18:00 - Volume 70% - Play Soundsuit Schedule XX

By following these steps, you can have your Sonos system play music at different volume levels throughout the day according to your Soundsuit schedule. This setup ensures that the ambiance in your space changes seamlessly, enhancing the overall experience.

This method of connection is where you hardwire a Sonos smart speaker (or a Sonos Boost repeater) to your business Internet network. Only one device needs to be wired into your router or network point to launch a reliable mesh network on a separate wireless channel.

This means that your speakers don’t have to talk to the WiFi router directly, but rather can connect reliably through any nearby Sonos smart speaker. This increases the range of your Sonos system, and frees up the standard WiFi for your guests, customers or colleagues and ensures that you’ve got great connectivity no matter how large your business or how many WiFi devices you use.

1. Wired setup (also known as mesh network setup)

In a wired setup, at least one of your Sonos products will stay wired to the router with an Ethernet cable to create a dedicated wireless network specifically for your Sonos system. Additionally, your Sonos products will be able to pass the wireless signal to other Sonos products, which means it’s possible for Sonos to operate in a room/space that is beyond the reach of your WiFi.

When to use a wired setup

Use a wired setup if your business WiFi network is slow, unreliable, does not meet the Sonos system requirements, or does not reach all the rooms/spaces where you want Sonos.

2. Wireless setup

In a wireless setup, your Sonos products connect to your business’s WiFi network, just like other wireless devices in your venue (smartphones, tablets, computers, cash registers, security cameras, etc.).

When to use a wireless setup

Use a wireless setup if you have a strong WiFi connection that reaches all the rooms/spaces where you want Sonos.

3. Switching from a wireless to a wired setup

Connecting one of your Sonos products to your router with an Ethernet cable will put your system into a wired setup. In a wired setup, the wired product will broadcast a dedicated wireless network that your Sonos products will use. Surround speakers or Sub cannot be used as the single wired product.

1. Make sure that the product you plan to wire to the router has already been added to your Sonos system. If the product is brand new, add it to your system first using the steps in our article on adding new products to existing systems.
2. Connect one end of an Ethernet cable to your Sonos product, then connect the other end to your router. You should hear a “click” when it is fully connected to the Ethernet port.
   
   
3. Some of your products may disappear from the Sonos app as they connect to the newly created Sonos network. Wait about one minute for all your products to appear in the Rooms tab. If any of your products do not reappear in the Sonos app, reboot each missing product, and wait an additional minute for them to power on and connect to the Sonos wireless network.
   
   

Useful links

https://www.smarthomesounds.co.uk/blog/faqs/sonos-for-shops-small-business-and-office
https://support.sonos.com/s/article/3209?language=en_US

Skipping or stopping behaviour could happen on Sonos systems.

Please refer to the Sonos help-center articles such as this one: https://support.sonos.com/s/article/305?language=en_US

Quick fixes

The following steps will resolve most audio interruptions while playing from a music service. If these steps don’t solve your issue, see the advanced fixes section below.


1. Check account streaming limits

Soundsuit accounts only allow one stream to play at a time. Check that your Soundsuit account is not being used on another device, like a tablet or computer.

2. Check internet speed

Streaming from music services utilizes your internet connection to download the music. We recommend download speeds of at least 50 Mbps for streaming music to Sonos. Run a speed test from a device connected to your WiFi to check your internet speed. If your internet speed does not meet these requirements, contact your Internet Service Provider for more assistance.

3. Restart the router

Remove the power cable from your router for 30 seconds before reinserting the cable to power it back on.

4. Remove your Bridge

If you have a Sonos Bridge, removing it from your system can improve overall performance. Follow the steps in our article on removing a Sonos Bridge.

Quick fixes

1. Check your Internet connection speed

If your Internet connection slows significantly, the speed at which Sonos is able to stream from an online music service may be reduced, resulting in audio skipping or other interruptions. Try loading webpages and videos, preferably from a wired computer or laptop that is connected to the same network as Sonos, to make sure your Internet connection is working properly. If you notice unusually slow Internet speeds, please contact your Internet Service Provider for assistance.

Ensure your Wi-Fi network is stable and has a strong signal where your Sonos speakers are located.

Restart your router and Sonos speakers to refresh the connection.

If possible, connect your Sonos device to your router using an Ethernet cable to rule out Wi-Fi issues.

2. Check the network connectivity

Ensure your Wi-Fi network is stable and has a strong signal where your Sonos speakers are located.
Restart your router and Sonos speakers to refresh the connection.

If possible, connect your Sonos device to your router using an Ethernet cable to rule out Wi-Fi issues.Confirm that your subscription to Soundsuit is active.

Check if Soundsuit is experiencing outages by visiting our website or social media channels, and check if you receive an email from us.

Log out and log back into Soundsuit through the Sonos app.

3. Check if Soundsuit service experiences temporary issues

Confirm that your subscription to Soundsuit is active.

Check if Soundsuit is experiencing outages by visiting our website or social media channels, and check if you receive an email from us.

Log out and log back into Soundsuit through the Sonos app.

4. Take steps to reduce wireless interference

Your Sonos products may be having difficulty communicating wirelessly with one another or your router, which can oftentimes be alleviated by changing the wireless channel your Sonos system is operating on. Wireless environments have the potential to become congested with many devices using the same air space, and changing the wireless channel can clear up these issues. Read more about how to change the wireless channel and other steps for reducing wireless interference in our article: Changing the wireless channel.

5. Relocate your Sonos products

Audio stops or skips can occur if a Sonos product has a weak wireless connection to your router or the nearest wired Sonos product. If you are in a wireless setup, move any affected Sonos products closer to the router. If you are in a wired (MESH) setup, move them closer to the nearest Sonos product that is wired to your router.

6. Power Management or Energy-Saving Settings

Some Sonos speakers might stop streaming due to power-saving settings in your router. Check your router's admin panel for settings like "sleep mode" or "inactive device timeout."

7. Remove Soundsuit from the list of installed services

iOS or Android

1. From the Settings tab, tap Services & Voice.
2. Tap the service you wish to remove from Sonos and tap Remove Account. If you’ve added multiple accounts, make sure the correct one is selected before removing.
3. Tap Remove.
4. Add Soundsuit again --> Open the Sonos app.
5. From the Settings tab, tap Services & Voice.
6. Under Music & Content, tap Add a Service.
7. Tap the service you would like to add.
8. Tap Add to Sonos.
9. Follow the on-screen instructions to add the music service account.

macOS or Windows

1. From the toolbar in the top left corner, click Manage > Service Settings.
2. Click the service you wish to remove and click the-(minus) button if you are using macOS or Remove if you are using Windows. If you’ve added multiple accounts, make sure the correct one is selected before removing.
3. Click Remove.
4. Add Soundsuit again --> Open the Sonos app
5. Under the Select a Music Source section, click on Add Music Services.
6. Click on the service you would like to add.
7. Follow the on-screen instructions to add the music service account.
   
   
   

8. Advanced Troubleshooting

Reboot your Sonos system
Turn off all Sonos devices, unplug them for a minute, and then turn them back on.

Factory reset your speaker
If nothing else works, perform a factory reset on the problematic speaker and reconfigure it using the Sonos app.

9. Contact Sonos for further help

If you continue to experience issues after following the above steps, refer to the Contact Customer Care section of Sonos website.

To quickly solve the issue, please follow the steps we describe here:

1. Compatibility Mode

Change the Compatibility Mode Settings for the Soundsuit App in Windows. Uncheck the option in the executable's Properties. Also, make sure you check this option if it's unchecked as the problem can be resolved both ways.

2. Check Network and Restart Your Router

The “Soundsuit keeps pausing” error could also be related to your network, you should check the network cables and routers at first. You need to make sure that the cables are in the right place. If you are using Wi-Fi, you can restart your router. If this doesn’t work, move to the next solutions.

3.Sign out the Account

Then, you can try to sign out the account from all the devices. And log in again, but only on your laptop or PC having issues with the streaming.

4. Disable Battery and Power Saving Mode

The last method for you is to disable battery and power saving mode.

Step 1: Go to Settings > Battery.

Step 2: Tap the menu button and select Battery optimization.

Step 3: Open the dropdown menu at the top and select All apps.

Step 4: Select the Soundsuit app and choose Don’t Optimize.

5. Screen off mode

Please try to set the screen off mode to never. This new setting may result in a much higher degree of battery use—something that we don't wish for of course. But it could help solve the issue.

The good news is that a fix for this is in the Windows 10 Fall Creators Update.

With this update playback on Soundsuit can continue while the screen is off to conserve your battery power. While you might not have this update yet, you can update Windows manually by going here: https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-fall-creators-update.

The music will, however, stop when your computer goes to sleep.
You can control the sleep settings in the Power & sleep settings. 

6. Power & sleep settings

Make sure that your Power & Sleep settings are defined in a way that your computer or laptop will not go to sleep when you want it to keep your Chrome or Edge or Firefox or Opera browser running to stream Soundsuit music.

7. Additional articles that could help

Audio playback stops on mobile devices (smartphone or tablet)
Audio playback stops or skips on Sonos systems
Unstable audio playback

Please let us know if none of these measures solves your issue. We will be happy to assist you further. Contact our customer support team.